Refund Policy for Book.almawahibbd.com

At Book.almawahibbd.com, we strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, please review our refund policy below to understand your options.

1. Eligibility for Refunds

  • Return Period: Items can be returned within 30 days of receipt for a refund, exchange, or store credit, provided they meet the conditions outlined below.
  • Condition of Items: To be eligible for a return and refund, items must be unused, in their original packaging, and in the same condition that you received them.
  • Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required to process a refund.

2. Non-Refundable Items

  • Certain items are non-refundable. These include:
    • Digital products, e-books, or downloadable software.
    • Gift cards.
    • Clearance or final sale items.
  • Please contact our customer support with any questions regarding the eligibility of specific items.

3. Process for Returning Items

  • Initiate Return: Contact us at returns@pbooks.almawahibbd.com to initiate a return. Include your order number and details of the item you wish to return.
  • Shipping Instructions: After approval, we will provide instructions on how and where to send your return. Customers are responsible for return shipping costs unless the item was damaged or incorrect upon delivery.
  • Return Deadline: Items should be shipped back within 14 days of receiving our return instructions.

4. Processing of Refunds

  • Refund Approval: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Refund Method: Approved refunds will be processed to your original payment method within 5-7 business days.
  • Partial Refunds: Partial refunds may be issued for items that are returned late, incomplete, or not in their original condition.

5. Late or Missing Refunds

  • If you haven’t received a refund within the stated timeframe, please first check with your bank or credit card provider, as processing times can vary.
  • If you still have not received your refund, please contact us at refunds@pbooks.almawahibbd.com for assistance.

6. Exchanges

  • If you need to exchange an item, such as for a different title or format, please contact us at exchanges@pbooks.almawahibbd.com. Exchanges are subject to availability.

7. Damaged or Defective Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receipt. We will arrange for a replacement, exchange, or refund at no additional cost to you.

8. Gift Returns

  • If an item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be sent to you.

9. Contact Us

For any questions or to initiate a return, please contact us at: